Shipping Policy

How much shipping fees should I pay?

For standard shipping, we usually will charge $5.99 or $9.99 USD by package weight as the chart below. And we provide FREE standard shipments to most countries and regions for orders over $50 USD (Package weight ≤ 3kg). Please be aware that the $50 USD here refers to the total amount actually paid by a customer after applying any kind of discount coupon. 

  • Shipping rates by weight for orders LESS than $50 USD:
Package Weight Standard Shipping Cost (8-15 Days) Extra Cost for Expedited Shipping  (3-8 Days)
0 - 0.5kg $2.99 ~ $9.99 USD $9.99 USD
0.5kg - 2kg $9.99 USD $15.99 USD

 

  • Shipping rates by weight for orders over $50 USD:  
Package Weight Standard Shipping Cost (8-15 Days) Extra Cost for Expedited Shipping  (3-8 Days)
0 - 0.5kg FREE $9.99 USD
0.5kg - 2kg FREE $15.99 USD
2kg - 3kg FREE $25.99 USD

More than 3kg 

Please contact us for shipping fee calculation Please contact us for shipping fee calculation

 

What countries and regions do you ship to?

Currently, we ship to countries and regions listed here: Check the list . You can contact support@xvxchannel.com if yours is not listed.

When will my orders be shipped out?

Once your order is submitted and paid, the in-stock products will be shipped out within 2- 3 business days, for Pre-orders/Group Buys please check the product page for a specific date. 

How long does it take to deliver my order?

Normally, the standard shipping will take about 8 - 15 business days except for a few remote areas. (Due to the Covid-19 epidemic, the logistics timeliness may be delayed.) We provide an expedited shipping option only for orders shipped to the USA, Canada, Germany, French, Italy, and Spain, which will add extra cost to your orders. Expedited shipping normally will take 3 - 8 business days except for a few remote areas. For specific situations please consult us. 

How do I track the shipping status of my orders?

We will upload the tracking number to your order once it is shipped and you can track the shipping status on Track My Order.

Do I have to pay import tax or customs fees?

Yes. Please be aware that VAT is included in your orders but there may be extra import duty or customs fees due to the policy of different countries. Please check the local regulation of customs duties first and customers need to take care of it by themselves.