Shipping Policy

How many shipping fees should I pay?

For standard shipping, we usually will charge $5.99 or $9.99 USD by package weight as the chart below. And we provide FREE standard shipments to most countries and regions for orders over $50 USD

  • Shipping rates by weight for orders LESS than $50 USD:
Package Weight Standard Shipping Cost (10-20 Days) Extra Cost for Expedited Shipping  (4-9 Days)
0 - 500g $5.99 USD $15.99 USD
More than 500g  $9.99 USD $19.99 USD

 

  • Shipping rates by weight for orders OVER $50 USD: 
Package Weight Standard Shipping Cost (10-20 Days) Extra Cost for Expedited Shipping  (4-9 Days)
0 - 500g FREE $14.00 USD
More than 500g  FREE $14.00 USD

 

What countries and regions do you ship to?

Currently we ship to countries and regions listed here: Check the list . You can contact support@xvxchannel.com if yours is not listed.

When will my orders be shipped out?

Once your order is submitted and paid, the in-stock products will be shipped out within 2- 3 business days, for Pre-orders/Group Buy please check the product page for specific details.

How long does it take to deliver my order?

Normally, the standard shipping will take about 10 - 20 business days. (Due to the Covid-19 epidemic, the logistics timeliness may be delayed.) We provide expedited shipping option at check out which will add extra cost to your orders. Expedited shipping normally will take 4 - 9 business days except for a few remote areas. For specific situations please consult us. 

How do I track the shipping status of my orders?

We will upload the tracking number to your order once it is shipped and you can track the shipping status on Track My Order .

Do I have to pay import tax or customs fees?

Please be aware that VAT is included in your orders but there may be extra import duty or customs fees due to the policy of different countries. Please check the local regulation of customs duties first and customers need to take care of it by themselves.